Extended Christmas Returns
Christmas purchases from Toysrus.co.uk made from 2nd November 2017 until 22nd December 2017 which you wish to return will be accepted back up to 10th January 2018 for a refund. You must contact us by this date if you wish to return items from your order.
Items must be returned in the condition they were originally sent, with their original packaging and suitable for resale. They can be returned to Toys R Us online or any Toys R Us store in the UK. There are some exceptions to this returns policy, please click here to view them.
This policy does not apply to purchases made in store, and does not affect your statutory rights for returning faulty items. Please click here to view our faulty items returns policy.
Non Faulty Items
Non-faulty items purchased from stores will generally be considered for return only where they are unused and the packaging has not been opened. Any seals must still be intact.