Please review the tips below if you have a coupon code but are struggling to apply it in the basket:   

1. Copy and paste

Our unique gift coupon codes can contain all sorts of special characters and aren't the easiest to re-type.  Therefore, we recommend that you copy and paste a gift coupon code from your email into the box which says 'Apply Promo Code', ensuring there are no spaces before or after the code.

2. Update your browser version or try a different browser

We try to test our coupons and website on as many devices and browsers as possible to deliver the best experience, however we are unable to support some older browser versions.  For the best experience, we recommend using the latest version of Chrome or Safari.

3. Persevere and try again

We do value your time, however during peak periods you may need to re-enter a coupon code and select 'Apply' again.

4. Check that your basket doesn't contain any excluded items

Our gift coupons cannot be used to pay for electronic or physical gift cards. 

5. Check that your coupon code is valid online

Our gift coupons cannot be used before the published start date or after the end date.

Check that your basket meets the minimum spend requirements.

Gift coupons issued via our website cannot be redeemed in-store or for Click & Collect orders and gift cards issued in-store cannot be redeemed on our website.

Coupon Start Date
Coupon End Date
£10 Gift Card When You Spend £100 Or More
More Information
£20 Gift Card When You Spend £75 or More on Lego 26/12/17 16/01/18 More Information

If you have tried the suggestions above and require further assistance, please contact us with the following details:

  • Coupon code
  • Order number
  • Basket contents
  • Device type